When does the tour run?
The tour operates daily from Stop 1 Albertina (Blue line). It departs at 14:00. Please note that this is not a hop-on, hop-off tour.
How do I redeem my ticket?
Simply show your printed or mobile ticket to a member of staff at Stop 1 or on board.
In what languages is the commentary available?
Commentary is available in eight languages: English, German, French, Spanish, Italian, Portuguese, Russian, Arabic and Chinese. Complimentary headphones are provided when you board.
What is the child policy?
Child tickets are available for children aged 5 to 15. Children aged 4 and under can travel free of charge but must be accompanied by an adult.
Are the buses wheelchair accessible?
Most of our buses are wheelchair accessible, though we are unable to accommodate electric wheelchairs. Please contact us for further details if needed.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.
Is this a hop-on, hop-off tour?
No, this is a non-stop 70-minute panoramic tour.